Cancellation and Privacy Policy
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Below, you will find cancellation policy for Hypnobirthing and Baby massage and Yoga
Booking and cancellation policy for Hypnobirthing.
You will also find the privacy policy.
Full fees are due on within 48 hours of booking your course and can be paid by bank transfer or by credit or debit card by telephone.
Hypnobirthing refunds-unfortunately because of costs associated with running the hypnobirthing course which include room rental, books and paperwork, the following cancellation fees apply.
At least 28 calendar days notice is required for a full refund
Thereafter
14-27 days 50% of course fee will be refunded
13 days or less 100% of course fees will be retained.
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Hypnobirthing Online
Full fees are due on booking your course.
Refunds for online Hypnobirthing-unfortunately because of the costs associated with running the course which include online room hire, books and paperwork, the following cancellation fees apply.
At least 28 calendar days notice is required for a full refund
Thereafter
14-27 days 50% of course fee will be refunded
13 days or less 100% of course fees will be retained.
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Booking and cancellation policy for baby massage and baby yoga.
To secure your place course fees are payable at time of booking. Booking forms must be completed for baby massage and baby yoga before attending the course. Please ensure you make the instructor aware of any health conditions or adaptions that may be required on the booking form. The instructor is not responsible for omissions of health conditions on the booking form.
The parent/carer is responsible for informing the instructor of any changes in health conditions prior to the commencement of class.
The fee payable for a course if for one adult and one baby or multiple births such as twins etc. Please contact your instructor if you have any special requirements.
Covid 19
You may receive a Covid 19 questionnaire depending on current advice issued by the government which must be filled in prior to attending class.
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Cancellation by service users
Cancellation of a course outside of 14 days of course commencement will receive a full refund minus a £5 cancellation fee.
Cancellation within 14 days course commencement or not completing a course will not be entitled to a refund. You may however choose to attend the course/part of the course that has been missed at another time.
Cancellation by Calm Baby and Bump
Calm Baby and Bump reserves the right to cancel, amend a course, change venue due to low class numbers or other unforeseen circumstances. In the event that Calm Baby and Bump cancel a course, you will be entitled to a full refund of the fees paid for the course. If Calm Baby and Bump cancel part of a course, you will receive a refund for the days which have not been attended. We will not be held liable for any costs incurred by you due to cancellation.
Missed Classes
It is understandable that sometimes attendees may need to miss classes due to illness. Unfortunately, there will be no refunds/discounts given for missed classes. You may attend another class to catch up on missed classes.
Illnesses and Contraindications.
Please do not attend class if your child has sickness, diarrhoea, contagious diseases, open cuts and sores, acute infections, fever, undiagnosed lumps and bumps, serious skin complaints, inflammation, recent haemorrhage, jaundice, meningitis, childhood leukaemia, brittle bones. Please wait at least 72 hours after your child’s immunisations before attending a class.
Parents/carers should not attend class if they show signs of illness.
Safety
Calm Baby and Bump are not responsible for any loss, damage or injury that you may occur while attending classes.
You are responsible for practicing the skills that you learn outside of the class environment.
PRIVACY POLICY.
Calm Baby and Bump understands that your privacy is important to you and that you care about hoe your personal data is used. I respect and value the privacy of all my clients and will only collect and use personal data in ways that are described here and in a way that is consistent with my obligations and your rights under the law.
Business name; Calm Baby and Bump
Data Protection Officer: Elizabeth Hollywood
Email: infohollywoodtherapy@gmail.com
Phone number: 07912665513
What Does This Notice Cover?
This Privacy Information explains how I use your personal data: how it is collected, how it is held and processed. It also explains your rights under the law relating to your personal data.
What is Personal Data
Personal Data is defined by the General Data Protection Regulation (EU Regulation 2016/679) – the GDPR as’ any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Personal data is, in simple terms, any information about you that enables you to be identified. This covers information such as your name and contact details and also covers information such as identification numbers, electronic location data and other online identifiers.
What Are My Rights?
Under the GDPR, you have the following rights which I will always work to uphold.
The right to be informed about my collection and use of your personal data. This Privacy Notice should tell you everything you need to know but you can also contact me if you have further questions.
The right to access the personal data I hold about you.
The right to have your personal data rectified if it is inaccurate or incomplete.
The right to have your personal information erased. (Please see further down).
The right to restrict or prevent the processing of your personal data.
The right to object to me using your personal data for a particular purpose.
The right to data portability, meaning your right of access to your data to be copied and re-used with another service or business.
Rights relating to automated decision making and profiling. I will not use your data in this way.
Further information about your rights can be obtained from the Information Commissioners Office or your local Citizen’s Advice Bureau.
If you have any cause for complaint about my use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
What Personal Data Do You Collect?
Name
Date of Birth
Gender
Address
Email Address
Telephone Number
Profession
Preferences/Interests – relevant to your enquiry
Payment Information
How Do You Use My Personal Data
Under the GDPR, I must always have a lawful basis for using personal data. This may be because the data is necessary for mutual performance of a mutual contract held with you and because you have consented to my use of your personal data or because it is in my legitimate therapeutic interest to use it. Your personal data will be used for the following purposes:
To manage the therapeutic process with you.
Tailoring and personalising a bespoke therapy for your needs
Communicating with you. This may include emails/texts/phone calls.
Supplying you with information that may be relevant to you, via email, that you have chosen to opt in to – and you may also unsubscribe at any time.
How Long Will You Keep my Personal Data
I will not keep your personal data for any longer than is deemed necessary in light of the reason it was first collected and under the obligations of my insurance policy. Legally, information should be kept for 7 years.
However in order to safeguard privacy and security, real names are security coded.
How and Where Do You Store or Transfer My Personal Data
I will only store your data in the U.K. This means that it will be fully protected under the GDPR. Electronic data storage is password security encoded and paper records are kept in a locked cabinet.
Do You Share My Personal Data?
I will not share any of your personal data with any third parties for any purpose unless I feel there is a threat to life or I am legally required to submit at a request to comply with legal obligations.
How Can I Access My Personal Data?
Should you wish to view any personal data I hold about you, please ask and I shall supply a copy. This is known as ‘subject access request’.
To contact me regarding anything to do with your personal data, including to make a subject access request, please use the contact details as shown in section 1.